FAQ

  • I have already prepared a part of my assignment? Can you complete the rest?

    Yes, our expert can help you. If any questions concerning the order placement arise, reach our Support and Live Chat representatives and they will help you.

  • How will I get my completed work?

    The completed projects are delivered to you via email. Additionally, a completed document is uploaded into your personal account. You will be able to download it anytime.

  • Can the writer managing my order purchase the required book?

    According to our rules, a client has to provide the writer with all the necessary material related to the placed order if it is unavailable on the web.

  • When will I get the final writing project?

    The final pieces of writing are provided according to the set deadlines. The time frame can be picked in the following way: My orders – Processing orders – Click your paper ID – section Delivery (it shows the precise delivery time).

  • Where can my final writing project be found?

    Here are the steps which you need to take to find your completed piece of writing in your personal account: My orders – Completed orders – Click your order ID – the completed writing project will be uploaded to the “Files” section. If you still cannot find your assignment, feel free to ask our support agents for help.

  • How can I get in touch with the writer working on my assignment?

    The messages to your writer can be sent via your personal online cabinet. In case you do not have a possibility of logging in to your account, you can email us providing the required material/clarifications. Our support representatives will inform the writer about your notification.

  • I was told that my writing project will be refunded. How long does it take to get my money back?

    Depending on your bank, the process may take from 3 to 5 business days.

  • How can I know that the piece of writing created by the writer is original?

    We are aimed at providing plagiarism-free papers only. Each writing project ordered from us is checked for plagiarism by our software before it is uploaded into your account.

  • Can I be sure of confidentiality? Can my personal details be disclosed to anyone?

    We follow a strict policy on privacy. We take all the necessary measures to keep the information about both our clients’ ad writers’ confidential. To avoid any violations of privacy, we stick to the rule stating that the writer is unaware of a customer’s name and gender. Our clients cannot get any personal information about our specialists as well.

  • I do not want to provide my personal phone number? What is the way out?

    Sharing your personal phone number with us is not mandatory. Nevertheless, it will make the communication more effective especially when immediate clarifications are needed, and as a result, ensure a superior outcome.

  • Is it necessary to pay for the preferred writer if I select the premium writing for my order?

    If you choose a premium level of writing, you can be sure that your paper will be allocated to one of our top 30 writers who is competent in your field of study. Additionally, you will receive a plagiarism report. If there is a preferred writer who has already done some assignments for you, you can make your next order indicating their ID and select the prime writing service. Your paper will be immediately assigned to the preferred Writer by our Writing Department and you will be provided with a detailed report on plagiarism.

  • Do you deliver the completed projects via email?

    The completed assignment will be attached to your order in your personal cabinet on the due date. Additionally, you will get an email including the link by clicking which you will be able to download your project.

  • Do you send the assignments earlier if they are completed before the indicated deadline?

    We work in accordance with the imposed deadline. The time frame you choose impacts the cost of your order and, as a result, writers’ and editors’ salaries. That is why we can not request our specialists to provide the completed assignments before the due date without the compensation of the change of the initially selected urgency.

  • I have problems with the payment? What should I do?

    We do not process financial transactions on our own. Therefore, if you encounter any payment issues, try to use either another credit-debit card or payment system. Alternatively, you may for your assignment by using another browser or gadget. Do not hesitate to ask our support team for help.

  • Where can I get my completed order?

    The completed assignment will be uploaded into your account once the set deadline expires. To look through your paper, go to the Processing/Completed orders list and browse the section “Files.”

  • I cannot place my order. Why?

    If all the mandatory fields are completed but you still cannot place your order, check whether some files are attached. If yes, detach them and try to place your order again. All the necessary material can be sent to us via email in the title of which you need to indicate your order ID. Our support agents will add the received material to your order.

  • When can I get my assignment?

    Your paper will be delivered according to your deadline. Pay attention that the countdown starts when the order is submitted and verified. When picking the urgency, remember that your assignment will be delivered on the due date precisely (e.g. if your deadline is 1 day, you will get your paper in 24 hours after its verification).

  • How can I know that my paper is assigned?

    The data about your assignment is visible in your profile. The status “Payment Verification” means that the financial transaction was not conducted (in this case, you should press the “Pay now” tab to make a payment or send us the receipt). The status “Processing” means that your project is allocated to the writer and the work on it started. The status, “Sent/Completed” means that you can check the final version of your project.

  • How will I get notifications?

    The emails concerning any alterations or actions in your account will be sent automatically. Additionally, you may get updates by means of SMS, calls, and messages in our system.

  • Can you assist me with my coding task?

    Our agency provides writing services only. Unfortunately, we do not do the tasks related to programming, coding, or software development.

  • Can I get assistance with my test?

    We do provide help with tests/exams. When placing your order, you should choose “Online Test”. You need to provide as many details about your test as possible. Any available extra material, i.e. books, files, notes, etc. should be provided as well so that the assigned expert could prepare for it. Do not forget to indicate the date when the test has to be taken, its duration, and your time zone. You give us instructions, the writer gets ready, accesses the website where the test has to be taken at the indicated time, and takes your test.

  • Where can I find my order?

    Your paper can be downloaded from your account. You should go to the section called “Orders” in your profile and choose the tab “Files.” Please note that once your assignment is completed, you will get an email containing the link to it.

  • How can I contact the writer?

    To communicate with your expert, you should use our messaging system available in your personal account. In case of an urgent matter, you can always reach our Live Chat Support.

  • I need to revise my paper but a period of free revision has expired. What should I do?

    If you are late with your revision request, you will need to make a new order choosing Revision from the list of the offered services.

  • Does the writer assignment take much time?

    We strive to find a suitable expert in the shortest terms. The process may take from a couple of minutes to a few hours. Depending on the complexity of the task, writer’s availability, deadline, and other conditions it may take more time.

  • What to do to alter my password/phone number/email?

    These items can be changed in the tab “Profile.” Please log in to your cabinet, go to Profile and choose Edit Profile. Then, click Save changes to save the entered data.

  • How can I ask for a revision?

    A free revision can be requested within the set period of time that may range from 48 hours to 30 days depending on the type of assignment.

    In order to send your revision request to your writer directly, you should go to My order – Completed orders, detect the needed assignment and choose the option called “Request revision.”

    Remember to provide revision guidelines and impose a deadline and then send it to your writer.

    You may also address our support team and ask for help.

  • Is it possible to receive a draft of my paper?

    Yes, a 1-page draft can be added to your order. It will become available once 50% of the deadline expires.

    Pay attention that this is a paid option.

  • How to know that my order is assigned to the writer?

    The writer’s ID will appear in your assignment details once the expert is assigned (line “Writer”).

  • How to add more pages to my paper?

    More pages can be added by making an additional order. This option is available in your personal account in the “My orders” section namely. If you need help, contact our support team.

  • Who will work on my custom essay?

    When ordering our professional writing services, you can be sure that your paper will be written by a knowledgeable specialist. Our team consists of writers from such English-speaking countries as the United States, United Kingdom, Canada, Australia, and some others. It should be noted that the majority of our writers hold postgraduate degrees and have impressive experience in the field of writing. All specialists are well-aware of academic writing styles (APA, MLA, Chicago, Harvard, etc.) and can format any paper in accordance with them. Our seasoned writers deliver only top quality, authentic and well-structured papers that meet the expectations of every client.

    Papers are normally assigned to specialists based on their qualifications, writing history (we have special ratings for that matter), and their availability to work with a given order. You can communicate with the assigned writer to keep track of the progress of your order or upload some extra materials to help our professional to complete your paper.

  • Do you provide a Money Back Guarantee?

    Yes, we provide a Money Back Guarantee for clients who think their instructions were not completed properly. More information on this topic can be found in our Money Back Guarantee Policy section.

  • Do you provide any discounts for your online writing services? How can I get one?

    Yes, our company offers one-time discounts for newcomers and lifetime discounts for regular clients. For more information, check our discount section.

  • How do you determine your price rates?

    We set our prices in accordance with the current rates prevailing in the academic writing industry. Such rates allow us to hire only the most talented and experienced professionals who can produce top-notch papers that meet all our customers’ standards. Please avoid writing services charging less than $7 per page as competent writers will not work for such a cheap price.

  • What types of payment methods do you use? Are they secure?

    Right now, all payments for our paper writing services are completed with the help of PayPal. In many countries, these systems are considered to be the most trusted payment processors for a variety of online monetary transactions. We never keep any crucial information, including your credit card numbers. Therefore, your security is fully guaranteed. After submitting your order, you will be directed to the payment page, where you can choose the most convenient option for payment.

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