Literature Review

The emotional intelligence is a relatively new concept in the psychology. It indicates the individual capacity to perceive, understand and respond to the emotions of other people with the help of personal expressiveness and feelings. The emotional intelligence covers a broad field of the human attitudes and psychological mechanisms, which occur in the social surroundings. For example, it indicates the ability to control emotions, demonstrate certain feelings, ascertain the mood of others, show sympathy and empathy, react expressively to the events and situations, etc. The emotional intelligence should become an essential area of development in the working environment, as it highly influences the productivity and efficiency of the working process.

During a long time, one has considered intellectual intelligence as the primary factor of a good job performance and adaptation to the working tasks. However, the recent investigations show that the great role in the job satisfaction and job performance belongs to the coefficient of the emotional intelligence. In other words, some researchers state that emotional intelligence is the key factor of successful working process and productivity of the employees (Mortan, Ripoll, Carvalho, & Bernal, 2014). Correspondingly, the employers should pay great attention to the development of the emotional intelligence skills and experience, rather than to the logical or cognitive capacities of the workers.

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The study, conducted by Mortan et al. (2014) claims that emotional intelligence is of paramount importance in the nursing profession. Their research shows that the level of emotional intelligence directly influences the performance of the nurses, their attitude to the patients, and dedication to the working process. Moreover, it helps to prevent the job exhaustion and stresses which frequently occur in this profession.

Rangrazian, Ghorbanshiroodi, and Khalatbari (2014) also support this idea and dwell on the significance of the emotional intelligence for the entrepreneurs. The qualitative study proves that entrepreneurs with the high level of the emotional intelligence are more likely to solve different business problems, establish favorable relations with the employees and clients, and demonstrate an increased productivity of their work.

Analogically, such scientists as Chin, Raman, Yeow, and Eze (2013) emphasize the prominence of the emotional and spiritual intelligence. While the first notion refers mainly to the recognition of the emotions, the other one defines the individual ability to transcend the physical and material, evaluate the daily performance, behave virtuously and morally, and demonstrate the elevated conditions of their awareness of the job tasks and duties (Chin et al., 2013). From this point of view, the development of the emotional intelligence is essential for the appropriate job performance and prevention of the working conflicts and misunderstanding.

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The emotional intelligence also influences the level of job commitment, dedication, and engagement in the working process (Chin et al., 2013). The emotions also strongly affect the employees’ motivation, encouragement, and personal aspirations to perform the job tasks. Thus, the emotional intelligence is the powerful tool of stimulating the employees to work and provide them with the extra motivation, especially during the period of the economic declines or financial regressions. It means that the employers should introduce the trainings of the emotional intelligence to prevent the job dissatisfaction among the workers.

The information, presented in those articles, is of paramount importance for my future career. All of the above-mentioned studies admit the value of the emotional intelligence, in nearly all spheres of business, commercial, entrepreneurial and charitable activities. Respectively, the comprehension of the mechanisms of the emotional intelligence will help me to build the trusted relations with the colleagues and fully contribute to the working tasks. Rangrazian et al. (2014) state that there is a direct connection between the level of emotional intelligence and relationships between the employees. Particularly, the high control of emotion guarantees friendly and favorable relations between the workers, while the weak comprehension of the emotions leads to the interpersonal conflicts and communication failures.

Moreover, it is said that the high level of the emotional intelligence helps to prevent the job stresses, depressions, and personal conflicts. Analogically, the control of emotions and feelings enables employees to feel the job satisfaction and improve their attitudes to their duties. Therefore, this knowledge will help me to perceive my career positively and find strong sides in each assignment and task.

In addition, this knowledge will help me to improve my personality, degree of self-consciousness, and self-confidence. The awareness of individual emotions and ways of their control provides numerous opportunities for the objective and justified treatment of the working situations and suggestion of the relevant solutions (Chin et al., 2013). As a result, the understanding of the emotional intelligence will allow me becoming the whole person with the stable mental health and adequate perception of the world.

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Besides, Mortan et al., (2014) claim that emotional intelligence of workers influence the level of their calmness, relaxation, and positive attitudes to the other people. From this standpoint, it is easy to conclude that the high rate of the emotional control contributes to the personal well-being and health. This information presents a special value for me, since I am constantly working on the self-development and self-improvement.


To sum up, the issue of the emotional intelligence at the workplace remains quite topical and notable. The new researches prove that it plays a more important role in the job satisfaction and job performance, than the intellectual one. From this point of view, it is essential to develop the personal emotional intelligence and learn how to deal with the emotions of other people. The appropriate comprehension and perception of the feelings and emotions is the key to the successful and fruitful working process.

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